FAQ

FAQs

General

All of our Silicone products are food-grade, and can be pass FDA, LFGA, and CA Prop 65. You can find the certificates on our website. We guarantee all of the products are good for health and baby use.

We have strict quality inspection procedures internal, all defective products will be picked out and take care of with material recycling. And we guarantee money return or defective quantity resend if you had received any of defective products.

That depends on the order quantity and product type, generally, we can delivery in 5-7 days for 1,000pcs and in-stock mold product.

We usually pack the silicone product with clear opp bag and suitable quantity in a master carton, each carton less than 15kgs.

 

We understand different market will request different packaging methods, so we will confirm the packaging solution with the customer before placing the order and pack the silicone products according to their requirements. Customization packaging is available at Wetop Silicone.

Customization

1)Send us the inquiry with the detailed requirements and providing the drawing or reference picture to show us your idea.
2)We will provide you the initial solution within 24 hours.
3)Make 3D drawing file for you to confirm the future details, such as size, appearance, and function.
4))Open mold and making Sample and send to you for final confirmation.
5)Making Mass Molds and start mass Production after getting approve.

Sure, a good packaging solution will help to increase brand awareness and protect the goods from damage or pass ISTA standards. We will work with our packaging partner to provide the best solution to you according to your requirements.

 

Packaging material can be: Paper box, Colorful Box, Display Box, Blister box, Wooden frame, Sticker Paper, and so on.

Payment

Payment term: 30% T/T in advance and 70% T/T balance against copy of B/L.

Payment Method: T/T, PayPal, ACH.

Shipping

We ship the goods worldwide by different methods to suit the different demands.

 

Sea Shipment: the most cost-effective method for shipping. you should take care of the pick-up and customs clearance on your side.

Air Cargos: Generally use for urgent and small orders, door to door, fast but expensive.

Deliver To China Address: If you have a forwarder or other suppliers in China to collect the goods, we can send the goods to them for LCL loading.

Sure, we have more than 5 years of experience ship the goods to the appointed Amazon FBA address and clearly understand the standard of their requirement. We can ship the goods by sea or air depend on your needs. 

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